1. General prerequisites

  1. The following terms and conditions provided by Safi Financial LLC regulate the overall access and use of our Website, hereinafter called “the Website” and mobile phone application, hereinafter called “the App” that enable you to use our financial ecosystem, hereinafter called “SafiMoney” for money transfer, account management, money request, purchasing on third platform which are all hereinafter called “Service”.
  2. Access and use of our financial ecosystem is conditional on your acceptance of present Terms and Conditions. These are effective from the date on which you first access, register or use one service of the financial ecosystem. These Terms and Conditions may change from time to time, but these changes will only be effective 3 months from the date they are first modified to you and will not change the terms on which you previously used one of the Service.
  3. This terms and conditions are written in the English languages. Any other language we may provide will not be use as reference in case of any dispute or claims out of or in connection with the present terms and conditions. Also, non-contractual disputes or claims will be considered in relation to the English version only.
  4. Any third person acceding or using SafiMoney is referred in this Terms and Conditions as “you”, “your”.
  5. In these Terms and Conditions, the terms “we”, “our”, “us”, “SafiMoney” refer to Safi Financial LLC, together with its employees, directors, affiliates, successors and assigns.

2. Generic Terms

The alphabetical ordered below terms shall have the following meaning(s) in the present Terms and Conditions:

  1. “App” means a mobile phone application operated by us for sending of Payment Requests and/or Transaction Requests and managing your account;
  2. “Business Day” means any day on which we are open for business for the execution of Transaction Requests and/or Payment Requests;
  3. “Destination Country” means the country in which the Payee receives money through the Service;
  4. “Instruction” means a Payment Request and/or a Transaction Request;
  5. “Local Taxes” means any taxes or charges payable in the Destination Country
  6. “Payee” means someone who receives money through the Service;
  7. “Payment Instrument” means a valid instrument of payment such as a bank account, debit card or credit card;
  8. “Payout Amount” means the amount paid out, after any foreign exchange conversion, to the Payee’s account exclusive of the Service Fees;
  9. “Recipient” means: Payee or in the event that you are using the Service to send a Payment Request, someone who receives the Payment Request;
  10. “Request Money” means a specific instruction from you to a Sender requesting a Transaction;
  11. “Sender” means someone who uses the Service to send money;
  12. “Service Fee” means SafiMoney’s fee plus any additional charges or Local Taxes applicable to each Transaction, which SafiMoney may charge in its sole discretion in accordance with applicable laws, as may be described on the SafiMoney Website from time to time;
  13. “Service Provider” means a local bank, money exchange house, or other third party service providers (e.g. mobile network operators) in the Destination Country with whom Safi Financial LLC works to provide the Service;
  14. “Transaction” means the transfer of money using the Service;
  15. “Transaction Amount” means the amount of money or the value of the that the Sender wishes to send to the Payee as a Transaction, excluding any applicable Service Fee and prior to any foreign exchange conversion;
  16. “Transaction History” means the record of your Transactions on our Website which you may access using your e-mail and password registration details;
  17. “Transaction Request” means a specific instruction from you requesting us to send money to a Payee through the Service;

3. What you should know about us and how to contact us

  1. Safi Financial LLC is a company incorporated in Georgia
  2. Safi Financial LLC provides a Website and a mobile phone application under that enable you to transfer money using SafiMoney, manage your account, performed payments through QR-Code, purchase goods from third parties using a device connected to the internet;
  3. We can be contacted using the following medium:
    1. Post address: Avtomshenebeli Str. 88, Kutaisi (Hualing Kutaisi Free Industrial Zone), Georgia
    2. E-mail: [email protected]
    3. Website: https://www.safimoney.com

4. Our Responsibilities and Obligations

  1. Subject to these Terms and Conditions, we agree to provide the Service to you using reasonable care. You acknowledge that our Service may not be available, in whole or in part, in certain regions, countries, or jurisdictions
  2. When you submit a transaction Request, you are requesting that we process it on your behalf and consenting to the execution of the transaction. That means, we are not obliged to process any particular transaction. We may in our sole discretion, choose whether or not to accept the offer to process any particular transaction. If we decide not to process the transaction, we will notify you promptly of that decision and repay to you the transaction amount received by us, provided that we are not prohibited by law from doing so. If we choose to proceed with the transaction we may still suspend or cancel it in our discretion;
  3. Safi Financial LLC reserves the right to modify or discontinue the Service or any part of the Service without notice, at any time and from time to time
  4. We may impose limits on the transaction amount. We may do so either on a per transaction basis or an aggregate basis, and either in respect of one set of registration details or one payment instrument or on related sets of registration details or payment instruments;
  5. Delivery times quoted on our Website and/or mobile phone application are the average service and are not a guarantee of an individual Service or transaction time
  6. We will attempt to process Transactions promptly, but any Transaction may be delayed or cancelled for a number of reasons including but not limited to: our efforts to verify your identity; to validate your Transaction instructions; to contact you; or due to variations in business hours and currency availability; or otherwise to comply with applicable law;
  7. We may send and receive notifications in relation to Transactions by e-mail and/or SMS. We will provide you with information after receipt of a Transaction Request enabling you to identify the Transaction, along with details of the amount of the Transaction in the currency used in the Transaction Request, our Service Fees, exchange rate and the date on which the Transaction Request was received;
  8. We will attempt to provide Senders and Recipients with up to date information regarding the location and opening hours of our Service Providers by means of information on our Website. However, you agree that Safi Financial LLC or shall not be held responsible for any inaccuracies that may appear in that information or any consequential loss which may result from incorrect or incomplete information;

5. Your Responsibilities and Obligations

  1. You will not access, use or attempt to use the Service to provide any Instructions unless you are at least 18 years old, and that you have the legal capacity to enter into legally binding contracts in any relevant jurisdiction
  2. You shall comply with these Terms and Conditions as well as with any applicable laws, rules and regulations
  3. You will pay us the Service Fee in addition to the Transaction Amount for each Transaction that you submit or Service we have provided to you. Payment becomes due at the time that you submit your Transaction Request. To the maximum extent permitted by law, the Service Fee is non-refundable unless expressly stated in these Terms and Conditions. If you submit a Transaction Request that results in becoming liable for charges including but not limited to chargeback or other fees, you agree to reimburse us for all such fees
  4. We may apply a convenience fee for processing credit cards in certain jurisdictions at our discretion
  5. We may apply a convenience fee for your Account Management in certain jurisdictions at our discretion
  6. You will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Service or any Instruction being conducted through the Service
  7. In relation with your registration and use of the Service, you will:
    1. provide us with true, accurate, current and complete evidence of your identity, and promptly update your personal information if and when it changes
    2. provide us with any identity documentations as may be requested by us or update your profile or personal information
    3. provide us with details of one or more Payment Instruments
    4. provide us with true, accurate, current and complete information as we indicate on the Web-site is required to receive the Service and any other information which may be required in relation to the Recipient
    5. provide us with any other information that must be provided for a Transaction Request to be properly executed, as specified when you enter the details of the Transaction you are interested in on our Website and such information relating to the Transaction as detailed in clause 6
  8. We do not accept any liability for loss or damages to you or any third party resulting from non-payment or delay in payment of a Payout Amount to a Payee or failure to perform an Instruction under the Service if you are in breach of your obligations
  9. When you are using the Service under these Terms and Conditions, it is your responsibility to make sure all the details are accurate be-fore submission. Once a Transaction Request has been received it is not normally possible to change any details of that Transaction Request. You will be given the opportunity to confirm Transaction Requests before submission and you must check the details carefully
  10. The total amount (the Transaction Amount, Service Fee and other applicable fees and charges) that you will be required to pay and the relevant exchange rate will be displayed clearly on the Website before you are asked to confirm your Transaction and proceeding with the Transaction at this point is entirely optional
  11. When you pay a Transaction Amount in one currency and the Payout Amount is in another currency, there will be a difference between the exchange rate at which we buy foreign currency and the exchange rate provided to you. and its Service Providers usually make a small profit in these circumstances. We guarantee you the Payout Amount in local currency. The margin taken on foreign currency exchange covers our risk in guaranteeing this. If a Payee’s account is denominated in a currency other than the currency you instructed us to make payment in there may be delays, additional charges or different exchange rates. The Sender is therefore responsible for ensuring that the currency requested for the Transaction matches the currency of the account where the funds are to be delivered
  12. Safi Financial LLC and/or its affiliates will have no responsibility for any fees or charges you may incur by the use of a particular Payment Instrument to fund a Transaction. These may include but are not limited to unauthorized overdraft fees imposed by banks if there are insufficient funds in your bank account or “cash advance” fees and additional interest which may be imposed by credit card providers if they treat use of the Service as a cash transaction rather than a purchase transaction
  13. You will use the Service to send money to people that you know personally and to pay for goods or services from third parties you do know and trust. You acknowledge that Safi Financial LLC may refuse to process your Transaction Request where we believe you are using the Service to purchase goods or services from third parties you do not know and trust or where we believe that the Service is being used, by you or the Recipient, in furtherance of fraudulent, illegal or unethical activities. If you choose to pay third parties for goods and services using the Service, you acknowledge that Safi Financial LLC has no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services and that any such use of the Service is entirely at your own risk
  14. Both you and the Recipient will only act on your own behalf. You may not submit an Instruction or receive a Transaction on behalf of a third person. If you intend to submit an Instruction or receive a Transaction on behalf of a third person, you must first inform Safi Financial LLC of your desire to do so and provide us with any additional information about the third person we may request in order that we may decide whether to permit the Instruction or Transaction
  15. In using the Service, you will comply with these Terms and Conditions as well as any applicable laws, rules or regulations. It is a breach of these Terms and Conditions to use the Service to send Transaction Amounts: (i) to a Payee who has violated the Terms and Conditions, or (ii) in connection with illegal activity including but not limited to money-laundering, fraud and the funding of terrorist organizations. If Safi Financial LLC reasonably believes you are using the Service in connection with illegal activity or for any fraudulent purpose, or are permitting a third party to do so, Safi Financial LLC may report you to the appropriate legal authorities
  16. You understand and accept that:
    1. We are legally obliged to retain information about our users and the Transaction s that we process for up to 5 years or as may be required from time to time by applicable law or by any regulatory authorities
    2. All currency converted as part of the Service will be converted using our rate of exchange (as published on the Website and/or the Application or as may be communicated to you before we issue a Confirmation)
    3. We reserve the right to increase the FX Spread when the markets are closed (weekends, bank holidays) to prevent loss stemming from currencies fluctuating and ensure payouts for our customers (we will still display the rate that we are offering on the homepage and the final rate on the checkout page before confirming the transaction)
    4. Some countries may impose minimum and maximum thresholds in relation to the amounts that can be sent through our Service
    5. You will be liable to us for all losses which we suffer or incur in relation to any fraud or fraudulent activity by you
    6. You must contact us as soon as possible if you believe or suspect that a transfer of funds was not executed properly or that the amount has not been received or was only partly received
    7. It is your responsibility to inform the Recipient of the information he/she will need to provide in order to collect the money you transfer through the Service (such as photo-graphic identification, the exact amount of the send order and the Reference Number)
  17. When using our Website or the Service or when interacting with Safi Financial LLC, with another user or with a third party, you will not:
    1. breach these Terms and Conditions, or any other agreement between you and Safi Financial LLC;
    2. create more than one registration without our prior written permission;
    3. provide false, inaccurate, or misleading information;
    4. allow anyone else access to your registration details, and you will keep those details safe and secure;
    5. refuse to provide confirmation of any information you provide to us, including proof of identity, or refuse to cooperate in any investigation;
    6. use an anonymizing proxy (a tool that attempts to make activity untraceable); or
    7. copy or monitor our Website using any robot, spider, or other automatic device or manual process, without our prior written permission.
    8. You acknowledge that nothing in these Terms and Conditions or in any other information provided by Safi Financial LLC as part of the Service is intended to be, nor should it be construed to be, legal or other advice. If required, you agree to consult your own professional advisers as to the effects of English or foreign laws which may apply to the Service

6. Our Right to refuse, suspend or cancel

  1. We may refuse any Transaction Request, Payment Request or Transaction at any time for any reason (or cancel it where relevant). Notwithstanding this, we set out here some examples of when that may occur
    1. We may, in our absolute discretion, refuse or cancel Transaction Requests or Transactions where we believe that the Service is being used, whether by you or the Recipient, in furtherance of illegal, fraudulent or unethical activities
    2. We may, in our absolute discretion, refuse or cancel Transaction Requests or Transactions from certain Senders or to certain Payees, including but not limited to entities and individuals on restricted or prohibited lists issued from time to time by any government authorities, if we are required to do so by law, or where we have reason to believe processing the Transaction Requests would violate anti-money laundering or counter-terrorism financing laws and regulations. We may refuse to process a Transaction funded from certain Payment Instruments where we have reason to believe the security of the Payment Instrument has been com-promised or where we suspect the unauthorized or fraudulent use of the Payment Instrument
    3. We may, in our absolute discretion, refuse or cancel Transaction Requests or Transactions if we believe you are using the Service to purchase goods or services from third parties you do not know or trust
    4. We may, in our absolute discretion, refuse or cancel Transaction Requests, Payment Requests or Transactions if:
      • We are unable to verify your identity
      • We are unable to verify the identity of the Recipient
      • You do not comply with information request by us or
      • We reasonably believe you are using the Service, or allowing it to be used, in breach of these Terms and Conditions or any applicable laws, rules or regulations
  2. Where we have refused or cancelled a Transaction or Payment Request, we may also, at our discretion, temporarily or permanently suspend your Registration;
  3. Where we temporarily or permanently suspend your Registration, or refuse or cancel a Transaction Request, Payment Requestor a Transaction in accordance with this current clause, we shall be entitled to retain any Service Fees already incurred;
  4. In order to comply with our obligations under relevant laws, we reserve the right to ask for further information or evidence relating to the purpose of a Transaction;
  5. We reserve the right not to refund amounts smaller than €4 and charge a refund fee of €3 (according to the currency with which you pay us) if the refund has been requested by the customer with no fault of our own;
  6. If we do not transfer the money to the Recipient in accordance with an order within 45 days after your instructions have been received, provided that you correctly followed our procedures and complied with all our policies, you may ask for a refund of the money transferred to us and intended for the Recipient;
  7. Your order expires after 1 month. In case the money has not been collected (in the case of cash transfers and the Payee doesn’t have an account by us) or the order requires a correction, we reserve the right to cancel your order without prior notice to you and to refund to you the amount that was to be transferred. The refund will not include the Fees paid for the Service, which we will retain

7. Your rights to suspend or cancel

  1. To the extent permitted by law, once we have received your Instruction, you do not have the automatic right to revoke it
  2. Notwithstanding clause 7.a above, we may, in its absolute discretion, attempt to cancel your Instruction if you have informed us that you wish to revoke it. In some cases, we may have initiated an irreversible request for funds to be paid out to your Payee by a Service Provider and therefore cannot guarantee cancellation will be successful. For successful revocations, we will normally refund your money, less any reasonable revocation charges and any Service Fees already charged, within four (4) Business Days.
  3. You should contact us through the channels listed at the end of these Terms and Conditions without delay and in any event no later than 13 months after the date the Transaction Amount was debited, upon becoming aware of the unauthorized or incorrectly executed Transaction. A request for a refund must be submitted in writing (including by e-mail) to one of the contact points listed at the bottom of these Terms and Conditions, giving the Senders full name, address, and phone number, together with the Transaction tracking number, Transaction Amount, and the reason for your refund request if you:
    1. have any problems using the Service or
    2. are aware of any unauthorized or incorrectly executed Transactions
  4. If we have executed the Transaction in accordance with the instructions you have provided to us, and that information proves to have been incorrect, we are not liable for the incorrect execution of the Transaction. We will however make reasonable efforts to recover the funds. We may charge you a reasonable fee, reflective of our efforts, to do so
  5. Where we have executed the Transaction otherwise than in accordance with your Instruction, subject to our warranties and liability clause below, we will refund the full amount debited. Unless there are exceptional circumstances, no adjustment will be made for any currency fluctuations which may have occurred between the time you pay us the Transaction Amount and the time of credit
  6. Any refunds will be credited back to the same Payment Instrument used to fund the Transaction and in the same currency

8. Funds Transfer

  1. You agree that you will not send Funds to strangers i.e. people you do not know personally;
  2. You acknowledge that the Service may not be available, in whole or in part, in certain regions, countries, or jurisdictions;
  3. We are not obliged to process any particular Funds Transfer. When you submit a Fund Transfer Request, you are requesting that we process the Fund Transfer on your behalf and consenting to us contacting the Sender for these purposes. You acknowledge and agree that, when we send a Fund by SMS text message to a Sender on your behalf, we may use the mobile telephone number associated with your account for this purpose (i.e. the Fund Transfer we send will show as being sent from your mobile telephone number). We may, in our sole discretion, choose whether or not to process that Fund Transfer, or impose limits on Funds Transfer. In particular, we may, in our absolute discretion, refuse Funds Transfer and/or suspend or cancel your account with us where (i) you are in breach of clause 5, (ii) we believe that the Service is being used, whether by you or the Sender, in furtherance of illegal, fraudulent or unethical activities, or (iii) we are required to do so by law (including applicable anti-money laundering and counter-terrorism legislation) or (iv) we are unable to verify either your identity or that of the Sender;
  4. All Transactions that result from a Payment Request will be handled in accordance with these Terms and Conditions, which the Sender will need to accept prior to any Transaction proceeding;
  5. Cancellation of Funds Transfer: Once we have received your request to Funds Transfer, you may not cancel it. In such circumstances, you would need to contact the Sender separately, and explain that you require the Funds Transfer to be treated as cancelled. Please therefore ensure that your Funds Transfer are legitimate, accurate and complete;
  6. Cancellation of Transactions: The cancellation of Transactions shall be governed by, and dealt in accordance with these Terms and Conditions. You shall assist and co-operate with us in relation to all cancellation requests we receive from Senders after a Transaction has been initiated following your Funds Transfer. You shall, upon request from us, promptly refund to us or a third party of our choice (including the Sender) all monies you receive from Transactions where we reasonably believe that such Transactions have resulted from your use of the Services in contravention of these Terms and Conditions;

9. Fees and payment methods

  1. The prices for the Service consist of FX Spread and the Fees;
  2. Our Fees vary from time to time, but changes in the Fees will not apply to any orders in respect for which we have already sent you the Confirmation;
  3. If you send money via a recipient form you can pay for the transaction via bank transfer, debit/credit card and alternative payment methods (sofort and ideal Transfer) where available. If you send money via a mobile phone number, you can pay for the transaction via credit card or debit card;
  4. If you pay by debit card it will be charged as soon as we accept your request for the transfer;
  5. In case of a SWIFT transfer, we are not liable for any additional fees that the banks (either on the sending or receiving side) may charge;
  6. When you pay by debit card and your order is refused by your bank or by the card issuer, your bank account will not be debited. However, it is possible that your bank or the card issuer might hold the amount you tried to send. If this happens you will need to contact your bank or card issuer to resolve the issue;
  7. Discounts on our Fees may be available through promotions that we or our partners may offer from time to time. Promotions are subject to terms and conditions and will be honored in accordance with their published terms;

10. Promotions

  1. All promotions, bonuses or special offers run by us are subject to promotion specific terms and conditions and any complimentary bonus credited to your account must be used in adherence with such terms and conditions;
  2. In certain cases, we may conclude promotions, bonuses or special offers before the end of the advertised period or may prolong the period of a promotion, bonus or special offer usually due to abuse, limited up-take of the offer or error;
  3. Safi Financial LLC reserves the right to disqualify certain countries from promotional offers;
  4. In the event that we reasonably suspect that a user of our service has abused, is abusing or is attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a policy adopted by Safi Financial LLC, then we may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user’s access to that user’s account;

11. Rights and obligations

  1. We shall be entitled, without your consent, to transfer our rights and obligations under these Terms and Conditions and under any Contract to any of our affiliates or to any entity or person that acquires our business. Any such transfer of rights and obligation will have effect upon notice being given to you (including notices given through the Website or the Application)
  2. We are entitled to perform our obligations to you through subcontractors, agents and other third parties;
  3. You may only transfer your rights and obligations under the Contract if we have agreed for this in writing;

12. Waiver

  1. If we fail, at any time during the term of the Contract, to insist upon strict performance of any of your obligations under the Contract or any clause of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or by law, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations;
  2. A waiver by us of any default will not constitute a waiver of any subsequent default;
  3. No waiver by us of any term in these Terms and Conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with these Terms and Conditions;

13. How to request money

  1. If you are requesting money, you only need to enter the amount and hit “request” in the web application and mobile app;
  2. You can only request money from contacts who have a phone number in one of the sending countries and are already SafiMoney users. The receipient, if not SafiMoney user will receive an SMS with the details of the request and have the option to download the app, sign up, verify the phone number and complete the transaction or just open the SafiMoney app and complete the transaction. As soon as the transaction is completed, you (as the requester) will be notified via SMS and E-Mail that the money has been sent;
  3. You can only send a request to an unregistered number once, until that number is verified. When you sign up, we send a 4-digit verification code, via SMS, to the mobile number that you provided. Once you successfully enter the code, the number is verified;
  4. You can cancel a request as long as the transaction has not already been paid for– paid by debit/credit card and have received confirmation in the mobile app that it was successfully done so;

14. Right to collect Information

  1. Customer Identification Program: Georgia and Europeen Union law require all financial institutions to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying, and recording identifying information about all customers. We may therefore require you to supply us with personal identifying information relating to you and the Recipient and we may also legally consult other sources to obtain information about you and the Recipient;
  2. Verification and Checks: We will verify your residential address and personal details in order to confirm your identity. We may also pass your personal information to a credit reference agency, which may keep a record of that information. Be assured that this is done only to confirm your identity, and that we do not perform credit checks and therefore your credit rating will be unaffected. We may also need to verify the identity of a Recipient in the same way. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. By accepting these Terms and Conditions you authorize us to make any inquiries we consider necessary to validate the information that you provide to us. We may do this directly, for example by asking you for additional information, or requiring you to take steps to confirm ownership of your Payment Instruments or e-mail address; or indirectly, for example by verifying your information against third party databases or through other sources;
  3. Data Privacy Policy: You consent that your personal information will be use for the purposes of providing the Service, including for verification purposes as set out in this clause. You also consent to the use of such data to enable us and our authorized third parties to communicate with you, and for statutory, accounting and archival purposes, in accordance with the terms of our Privacy Policy. You acknowledge that you have read and consented to this Privacy Policy. The Privacy Policy can be found on our Website;
  4. Government Disclosures: We may be required by law to provide information about you, your use of the Service and your Instructions to government or other competent authorities as described in our Data Privacy Policy. You acknowledge and consent to us doing this;
  5. We may, as necessary in providing the Service, store all information required of a Recipient to prove his or her identity or associated with their specific Instruction. Such proofs may include a suitable form of valid, unexpired identification from a list of acceptable papers provided by the Service Provider, and/or a transaction tracking number, a personal identification number (PIN), a “password”, a “secret word”, or other similar identifiers;

15. Intellectual Property

  1. The Website and the App, the content, the Service, the name and all intellectual property relating to them and contained in them (including but not limited to copyrights, patents, logos, data-base rights, trademarks and service marks) are owned by us, our affiliates, or third parties being in partnership with us. All right, title and interest in and to the Website and the Service shall remain our property and/or the property of such other third parties;
  2. The Website and App the Service may be used only for the purposes permitted by these Terms and Conditions or described on the Website. You are authorized solely to view and to retain a copy of the pages of the Website for your own personal use. You may not duplicate, publish, modify, create derivative works from, participate in the transfer or sale of, post on the internet, or in any way distribute or exploit the Website, the Service or any portion thereof for any public or commercial use without our express written permission. You may not: (a) use any robot, spider, scraper or other auto-mated device to access the Website or the Service; and/or (b) remove or alter any copyright, trademark or other proprietary notice or legend displayed on the Website (or printed pages of the Website). The name “SafiMoney” and other names and indicia of ownership of services referred to on the Website are our exclusive marks or the exclusive marks of other third parties. Other products, services and company names appearing on the Website may be trademarks of their respective owners, and therefore you should not use, copy or reproduce them in any way;

16. Warranties and Liability

  1. Where we have materially breached these Terms and Conditions causing a loss to the Sender, we will refund the Sender the Transaction Amount and the Service Fees;
  2. If a Transaction is delayed or has failed, or if an executed Transaction is not authorized, you may have a right to receive a refund or compensation under laws relating to the provision of international money transfer services. In the case of any unauthorized or incorrectly executed Transaction, any such right may be prejudiced if you do not notify us of the unauthorized or incorrectly executed Transaction without delay, or in any event within thirteen months after the debit date. We will provide you with the further details of your rights to a refund or compensation if you contact us using the contact details at the end of these Terms and Conditions;
  3. Any claim for compensation made by you must be supported by any available relevant documentation;
  4. If any loss that you suffer is not covered by a right to payment under the laws referred to in this clause, we will only accept liability for that loss up to a limit which is the greater of: (a) the amount of any Service Fee and (b) €500, unless otherwise agreed by us in writing. The cap on our liability only limits a claim for loss arising out of any single Transaction or series of related Transactions, or (if a loss does not arise out of a Transaction or related Transactions) any single act, omission or event or related acts, omissions or events. This means that if, for example, you suffer loss by reason of our failure to perform our agreement with you under two unrelated Transactions, you might be able to claim up to €1,000;
  5. We do not, in any event, accept responsibility for:
    1. any failure to perform the Service (e.g. your Instruction) as a result of circumstances which could reasonably be considered to be due to abnormal and unforeseen circumstances or outside our control or due to our obligations under any applicable laws, rules or regulations;
    2. malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us;
    3. any losses or delays in transmission of messages arising out of the use of any internet or telecommunications service provider or caused by any browser or other software which is not under our control; or
    4. errors on the Website or with the Service caused by incomplete or incorrect information provided to us by you or a third party;
  6. Nothing in this clause shall (a) exclude or limit liability on our part for death or personal injury resulting from our negligence; or (b) exclude our liability for fraud;
  7. Where you are sending a Transaction amount to a Payee who is not registered with us, you agree to accept the provisions of this clause 11 not only for yourself, but also on behalf of the Payee;
  8. Your relationship is with Safi Financial LLC only. You agree that no affiliate or agent of Safi Financial LLC owes you any duty of care when performing a task which would otherwise have to be performed by under its agreement with you;
  9. You understand and acknowledge that you are liable for all losses incurred in respect of an unauthorized Transaction or Instruction or any other unauthorized use of the Service, where you have acted fraudulently or negligently and you agree to be responsible for and hold harmless , our subsidiaries, affiliates, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from all loss, damage, claims, actions or demands, including reasonable legal fees, arising out of your use or misuse of the Website or Service, all activities that occur under your password or account e- mail login, your violation of these Terms and Conditions or any other violation of the rights of another person or party;

17. Use of the App

  1. In consideration of you agreeing to abide by these Terms and Conditions, we grant you a non-transferable, non-exclusive license to use the App, subject to these Terms and Conditions, our Privacy Policy and the applicable app-store terms (incorporated into these Terms and Conditions by reference) as may be amended from time to time. We reserve all other rights
  2. Except as expressly set out in these Terms and Conditions or as permitted by any local law, you agree:
    1. not to copy the App (except where such copying is incidental to normal use of the App, or where it is necessary for the purpose of back-up or operational security); and
    2. not to rent, lease, sub-license, loan, alter, translate, merge, adapt, vary or modify the App;
  3. You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the App meet your requirements;
  4. We only supply the App for domestic and private use. You agree not to use the App for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Specifically (but without limitation), we do not accept any liability for loss or damages to you or any third party resulting from any delay in us processing an Instruction or refusal by us to execute a Transaction pursuant to these Terms and Conditions;
  5. The App is provided to you free of charge and as a result no representations, conditions, warranties or other terms of any kind are given in respect of the App, and all statutory warranties and conditions are excluded to the fullest extent possible under applicable law;
  6. In relation to your use of the App, we do not, in any event, to the extent permitted by law, accept responsibility for:
    1. any failure to perform the Services, or any losses or delays in the transmission of messages, due to circumstances outside our control or due to our obligations under any applicable laws, rules or regulations;
    2. malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages we send to one another;
    3. errors in the App or with the Service caused by incomplete or incorrect information pro-vided to us by you or a third party; or
    4. any loss or damage you suffered by you as a result of you using our App on a ‘jailbroken’, ‘rooted’ or other-wise modified device.

18. Electronics Communications

  1. You acknowledge that these Terms and Conditions shall be entered into electronically, and that the following categories of information (“Communications”) may be provided by electronic means:
    1. these Terms and Conditions and any amendments, modifications or supplements to it;
    2. your records (e.g. of transactions) through the Service;
    3. any initial, periodic or other disclosures or notices pro-vided in connection with the Service, including without limitation those required by law;
    4. any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Service;
    5. any other communication related to the Service
  2. The Service does not allow for Communications to be provided in paper format or through other non-electronic means. You may withdraw your consent to receive Communications electronically, but if you do, your use of the Service shall be terminated. In order to withdraw your consent, you must contact us using our contact information at the end of these Terms and Conditions
  3. In order to access and retain Communications, you must have or have access to the following:
    1. an internet browser that supports 256 bit such as Internet Explorer version 8.0 or above;
    2. an e-mail account, e-mail software capable of interfacing with e-mail servers and the capability to read e-mail from, and a device and internet connection capable of supporting the foregoing;
    3. sufficient electronic storage capacity on your electronic device’s hard drive or other data storage unit; or
    4. a printer that is capable of printing from your browser and e-mail software
  4. In addition, you must promptly update us with any change in your e-mail address by updating your profile at https://www.safimoney.com

19. Termination

  1. You may terminate these Terms and Conditions on one month’s written notice. We may terminate these Terms and Conditions upon two months’ notice, except as provided for in clause 18.a
  2. We may terminate these Terms and Conditions with immediate effect if you:
    1. become, or we reasonably believe or become aware you are likely to become, insolvent or are declared bankrupt;
    2. are in breach of any provision of these Terms and Conditions;
    3. use the Service or the Website in a way that is disruptive to our other customers, or you do anything which in our opinion is likely to bring us into disrepute;
    4. breach or attempt to breach the security of the Website (including but not limited to: modifying or attempting to modify any information; unauthorized log-ins, un-authorized data access or deletion; interfering with the service, system, host or network; reverse engineering of any kind; spamming; hacking; falsifying data; introducing viruses, Trojan horses, worms or other destructive or damaging programs or engines; or testing security in any way); or
    5. are, in ’s reasonable belief, using the Service in connection with fraudulent, illegal or unethical activity, or permit-ting a third party to do so

20. Complaints

  1. If you wish to make a complaint about any aspect of the Service, please send your complaint in writing to the address shown on the Contact Us page of our Website or by e-mail to [email protected].
  2. We will acknowledge receipt of your complaint within 2 Business Days. We will investigate your complaint and come back to you with the results of our investigation no later than 7 Business Days after the receipt of our acknowledgement of your complaint.

21. General

  1. Governing law: this Agreement will be governed by Georgia law and the parties submit to the exclusive jurisdiction of the Georgia Courts.
  2. Modification: We may modify these Terms and Conditions from time to time without notice to you, except as may be required by law. You can review the most current version of the Terms and Conditions at any time by reviewing the Website. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify these Terms and Conditions and acknowledge that any attempts by you to modify these Terms and Conditions shall be void.
  3. Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements relating to the subject matter of this agreement.
  4. Severability: If any provision of the Terms and Conditions is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give appropriately valid effect to the intention of the Terms and Conditions as reflected in the provision, and the other provisions of the Terms and Conditions shall remain in full force and effect.
  5. Any external links to third-party Websites on the Website are provided as a convenience to you. These sites are not controlled by us in any way and we are not responsible for the accuracy, completeness, legality or any other aspect of these other sites including any content provided on them. You access such Websites at your own risk.

22. Security

  1. We take security of our services very seriously and we work on a regular basis, using state-of-the-art security measures, to make sure that your information remains secure. The Service is a safe and convenient way to send money to friends and family and to other people that you trust.
  2. However, we do advise you to consider very carefully before sending money to anyone that you do not know well. In particular, you should be very cautious of deals or offers that seem too good to be true – they may be spams. If you are aware of anyone or any entity that is using the Service inappropriately, please e-mail us using our contact form. Similarly, if you receive any e-mails, purporting to be from, which you suspect may be “phishing” (fake) e-mails, please forward them to us using our contact form.