Support

Safi. Last updated 12 August 2026.

Email [SUPPORT EMAIL] and a person will read it. There is no ticket portal and no phone line.

What to include

Most questions are answered faster when the first message already has:

The email address you signed in with
Your device and OS version, for example iPhone 15 on iOS 18
What you expected to happen, and what happened instead
A screenshot, if it is something you can see

Never send us your banking password, card number, or a one time code. Safi never asks for them, and nobody emailing you from Safi will either.

Getting your data out, or deleted

Your data belongs to you. Email us from the address on the account and ask for either of the following. We will confirm when it is done.

A copy of your data. We send back what is stored against your account in a machine readable file.
Deletion of your account. This removes your accounts, transactions, budgets, goals and assistant history. It cannot be undone, and it does not by itself cancel a subscription. See below.

Subscriptions, billing and refunds

Safi Pro is billed by Apple or Google, not by us, so we cannot see your card, charge it, or issue a refund directly.

To cancel, use Settings on your device: on iOS your name then Subscriptions, on Android the Play Store then Subscriptions. Cancelling stops the next renewal and leaves Pro active until the period you already paid for ends.
For a refund, ask the store that charged you. Apple handles requests at reportaproblem.apple.com and Google at Play subscriptions.
If you paid and Pro did not turn on, that one is ours. Email us and we will fix the entitlement.

Bank message sync

Safi reads the transaction alerts your bank already sends you. It never asks for your banking login, so there is no credential to hand over. If a message from your bank is not being read correctly, send us the format of the message with the amounts and account numbers replaced by X, and we will add support for it.

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